Frequently Asked Questions

Storezy’s main mission is to assist you in storing and/or moving your possessions with absolute confidence. To make this possible, we deliver personalized storage and relocation services crafted to match your specific requirements and financial plan. Feel free to calculate the cost of your storage or move instantly using our online estimator.

Have a query or want to get in touch with us? You’re welcome to submit your message via our online contact form. Our support team promises to reply within a maximum of 48 hours. Alternatively, give us a call at +44 020 3885 0953, and our staff will assist you Monday through Saturday, 9 a.m. to 6 p.m. As for our operations (pickups, drop-offs, and moves), we perform these Monday to Saturday from 9 a.m. to 6 p.m.

Unlike standard storage unit rentals, we give you the option to store your items without lifting a finger. Storezy comes directly to your doorstep to pick up your belongings. Furniture disassembly, packing, boxing, safeguarding, and transportation—our experts handle it all! Say goodbye to renting a truck to haul your items to a storage facility or struggling to move heavy furniture without getting hurt. With us, you can store your possessions worry-free. This hassle-free approach applies to both storing your items and getting them back! During pickup, Storezy compiles a photographic inventory of your belongings, enabling you to request partial or complete delivery whenever you need—without ever leaving home.

It’s incredibly straightforward! With Storezy, declutter your space in just five easy steps: Get an estimate for your storage costs using our online tool. One of our team members will reach out to finalize your plan. Review and approve your quote via email. We’ll confirm your service date with you. Our pros will arrive at your place to collect your items. Need some or all of your stored items returned? It’s even easier: Sign into your account. Pick the items you want back from your photo inventory. Choose your preferred delivery date. We’ll confirm the delivery schedule. Our team will bring your belongings to your door.

When we pick up your items, we catalog everything you entrust to us with cutting-edge tracking tech to build your photo inventory. Our crew photographs each box, crate, or item and assigns it a QR code—focusing on the outside, not what’s inside. We’ll never open anything without your permission. To keep track of what you’ve stored, we suggest noting the contents of each box or crate in your online photo inventory. This is key because the photo inventory lets you request delivery of specific items. Just choose the boxes, crates, or objects you want, and our team will deliver them to you.

Storezy was founded with a clear goal: to make storage as simple and affordable as possible. Here’s how we do it: We eliminate sneaky fees—like move-in charges or padlock costs—that many self-storage providers tack on. We offer straightforward monthly pricing, not weekly rates that require you to multiply by 4.2 to see the real cost. Unlike competitors who obscure their prices, we’re upfront about what you’ll pay. All our prices include VAT. Some companies display rates without tax to seem cheaper, but you end up paying it anyway. We believe in transparency—no tricks here.

We provide storage options ranging from 5 sq ft to 500 sq ft, with a simple rule: the longer you store, the lower the rate. Costs depend on your location and storage duration, so check out our full range of units and prices by entering your postal code and storage timeframe here.

Our storage service includes steeply discounted collection and return rates. The longer your storage term, the cheaper these services get. Store for six months, and pickups are free! Shorter terms still come with significant savings. Pricing varies by location and storage length, so see our pickup and return rates by inputting your postal code and duration here.

When you get a storage quote, you’ll see two figures: one for collecting your items and another for your monthly fee. The pickup cost is based on: The amount of items being collected. How accessible your home is. Any extra services you need (e.g., packing or disassembly). Your selected insurance plan. The monthly storage fee depends solely on the space you use and any additional insurance you opt for. Plus, our rates decrease with volume—the more you store, the more you save!

Our cancellation terms depend on when you notify us: Cancel 15+ days before your scheduled date, and we’ll refund 100% of your payment. Cancel between 15 days and 3 days (exclusive) before, and you’ll get 50% back. Cancel 3 days or fewer before, and no refund will be issued. For added flexibility, Storezy offers optional cancellation insurance. Chat with your advisor to learn more about how it can give you peace of mind.

Yes, you can absolutely shift your storage service to another date. The terms vary based on the service type and when you request the change. For paid pickup or delivery: Notify us at least 3 days before the original date. If it’s 72 hours or less, you’ll owe 50% of the fee. For free deliveries: The 3-day notice still applies. If you request within 72 hours, you’ll lose that month’s free delivery perk and can either wait for next month’s free slot or pay for delivery.

With Storezy, your storage contract ends automatically once you request the full return of your stored items—no extra steps needed.

Of course! Your items are secure with us, and we’ll keep them as long as you need. No action is required on your part—just keep storing happily!

At Storezy, we get that estimating storage space can be tricky. That’s why we’ve created a free space calculator to help you determine the exact area you need. Just list the items you plan to store, and it’ll give you the perfect size. Unsure? Reach out to our experts—they’ll guide you over the phone.

It’s a breeze! Use our online cost calculator or call us at +44 020 3885 1070 to get a precise, detailed quote for your storage needs.

After finalizing your plan with an advisor by phone, they’ll email you a quote. If you’re happy with it, accept the terms, pick your payment option, and you’re set. A secure payment page will then open for you to enter your details (credit card or SEPA direct debit).

It’s up to you to secure parking or cover any fees if our crew can’t park near your place. If safe parking isn’t available, they may use off-street or restricted spots as a last option. If this leads to a fine, you’ll be responsible for the cost, added to your pickup or return fee. We’ll always try to reach you if parking becomes an issue.

No worries—Storezy adjusts to your needs, even at the last second! Contact your advisor to update your quote with items to add or remove. If you decide on pickup day to leave some items behind, we’ll tweak your storage fee based on what we take. For added items, we’ll adjust both the pickup and monthly fees according to the extra volume

Yes, Storezy offers packing materials such as boxes, bubble wrap, and more to help you prepare your items for storage or moving.

Certainly! You’re welcome to use your personal boxes to store your belongings with us.

Absolutely, our Storezy professionals can take care of packing your goods for you, making the process seamless and stress-free.

Yes, our team can dismantle your furniture prior to storage to ensure it’s ready for safe transport and keeping.

No, you don’t have to bring your items downstairs. Our team will collect everything from wherever it is in your home.

It’s not required to close your boxes beforehand. You can leave them open if you’d like, or seal them if you prefer—either way works for us!

We recommend organizing your belongings securely, using sturdy boxes, and protecting fragile items with padding to ensure they’re well-prepared for pickup.

Yes, there are some items we can’t accept for storage. Please check with us for a list of restricted items to ensure compliance.

Yes, we absolutely do! Storezy has transformed the storage experience by removing the inconvenience of traditional self-storage. Our skilled movers will come to your home to collect your items, meaning you never have to step foot in a storage facility. They can also assist with packing, disassembling furniture, and even bring along packing supplies. When you’re ready to have your items back, just schedule a return through your online account, and we’ll deliver one, some, or all of your belongings to the original address or a new one of your choosing. To begin, simply pick a date and time for us to visit your home and gather the items you’d like to store.

Yes, we provide collection services on Saturdays! Unfortunately, Sunday pickups aren’t available right now. We’ll work with you to find a convenient time. Feel free to chat with one of our advisors—they’re happy to find a solution that fits your schedule.

Definitely! The mover assigned to your service will give you a call to confirm their arrival time and let you know when they’ve reached your home.

Our team will show up within the agreed-upon time slot from your booking. Please ensure access to your property is available during that period. We’ll call you before arriving. If you’ve set a time and aren’t present, we’ll wait for 10 minutes and attempt to reach you. If we still can’t connect, we’ll have to cancel the appointment, and you’ll need to contact us to reschedule. Any pre-paid services won’t be refunded in this case.

Of course! You can easily arrange another collection directly through your customer account whenever you need it.

No matter which option you select during booking (flexible timing or a 3-hour window), we’ll send you an SMS 24 hours before your service with the specific 3-hour arrival window (e.g., 9 a.m.–12 p.m., 12 p.m.–3 p.m., or 3 p.m.–6 p.m.).

At Storezy, we prioritize your privacy above all. If you’ve chosen to seal your boxes before we arrive and marked them with “private,” our team will collect them without opening them. However, please make a note of what’s inside, as we won’t be able to photograph the contents. This means your photo inventory won’t reflect what’s in those boxes, so you’ll need to keep track of it yourself.